Gema Return Service Repair Form

Please complete the form below and submit to receive a return authorization number and shipping instructions. Please do not ship your product until you receive the shipping instructions from a Springer Industrial team member.

Service Rates
$125 Service Fee Per Hour (1hr Minimum)
$25 Hazmat Fee

Name(Required)

First Last

Email(Required)

Phone(Required)

Phone Type(Required)

Office Phone

Mobile Phone

Contact Method(Required)

I agree that Springer Industrial can send me updates on my repair via SMS messaging.

I do not want Springer Industrial to send me SMS messages regarding my repair and would prefer if they call me.

Company(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Model Type(Required)

Optiflex Pro Box

Optiflex Pro F - Hopper

Optiflex Pro Wall

Optiflex Pro - Stir

OptiFlex Lab

OptiFlex 2 Box

OptiFlex 2 F - Hopper

OptiFlex 2 Wall

EZ Box

EZ F Hopper

Gun Only

Other

Gun Serial Number(Required)

Control Unit Serial Number(Required)

Equipment Age (Estimated In Years)(Required)

Equipment Symptoms(Required)

Check all that apply.

No KV

Low KV

Error Code

Parts Missing

No Powder Delivery

Power Delivery Pulsing

Low Powder Flow

No Vibration

No Display

Broken Gun Part

Other

Error Code(Required)

List Other Symptoms

Is the problem intermittent?(Required)

Yes

No

Powder Pump Air Inlet Filter Color(Required)

White

Yellow

N/A

Is oil visible anywhere?(Required)

Yes

No

Is there powder buildup in the suction tube?(Required)

Yes

No

Description of the issue or failure.(Required)

PO Number

Signature(Required)

RA Number

Email

This field is for validation purposes and should be left unchanged.

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